L2 support engineer and cybersecurity enthusiast with hands-on experience across MSP operations, Microsoft 365, endpoint security, and active directory infrastructure. Building toward a cybersecurity engineering career.
Level 2 escalation engineer for BRITECITY, an Orange County MSP, working US hours remotely from South Africa. Resolves escalated SMB client tickets spanning multi-tenant Microsoft 365, endpoint management and deployment, and a layered EDR, zero-trust, SIEM, and email/DNS security stack.
Just Solutions Inc. (JSI) — via Hirexe Pty Ltd · Rochester, NY (Remote)
MSP solutions engineering for SMB clients across the US, operating on Eastern hours from South Africa. Handled phishing and BEC investigations, M365 and Entra ID administration, endpoint troubleshooting, and SonicWall/NinjaOne/ConnectWise workflow management.
Senior IT Technician (Jun 2023 — Dec 2024) Junior IT Technician (Feb 2022 — Jun 2023)
CMIT Solutions — Alberton, Gauteng, ZA
Provided on-site and remote IT support across hardware repair, networking, Windows administration, and Microsoft 365 deployment and management for small and medium businesses in the Johannesburg area. Promoted from Junior to Senior IT Technician in June 2023.
Windows ServerNetworkingM365 DeploymentPowerShellDHCPHardwareBreak/Fix
Oct 2020 — Jul 2021
Junior Customer/Tech Support (Internship)
Agrisense Pty Ltd T/A Infinity IOT — Johannesburg, Gauteng, ZA
First role in IT: customer and technical support for Infinity IOT's connected-device products.
02 — Education
Academic Background
2022 — Present
CompTIA A+ Certified
CompTIA
Validated foundational IT skills across hardware, networking, troubleshooting, security, and operational procedures. First credential in a structured cybersecurity engineering roadmap.
Earned
In Progress
CompTIA Network+
CompTIA
Covering network architecture, operations, security, and troubleshooting. Prepares for advanced cloud and security certifications in the roadmap.
In Progress
In Progress
CompTIA Security+
CompTIA
Covering threats and vulnerabilities, security architecture, incident response, and governance, risk, and compliance. The industry baseline for SOC and security analyst roles — bridges hands-on MSP security work with the cybersecurity engineering roadmap.
In Progress
Mar 2026 — Feb 2027
NinjaOne Certified Technician
NinjaOne — MSP Track · Credential ID: P25547_TPQ
Certified in NinjaOne RMM platform administration, MSP workflows, endpoint management, and automation — applied daily in production MSP environments.
Earned
Ongoing
HackTheBox Academy
HackTheBox
Active practitioner on HackTheBox — completing structured learning paths toward CJCA, CPTS, and CWES. Hands-on experience in CTF challenges across hardware/ICS, web exploitation, and SIEM/SOC domains.